Refund and Returns Policy
Return & Refund Policy
Thank you for shopping with Bewelz. We want you to be satisfied with your purchase. If you’re not completely happy, we’re here to help.
You have 3 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- You must provide proof of purchase (order number or receipt)
Certain types of items cannot be returned, including:
- Perishable goods
- Personal care items
- Gift cards
- Downloadable or digital products
- Final sale or clearance items
2. How to Start a Return
To initiate a return, please contact us at support@bewelz.com with:
- Your order number
- The reason for your return
- Photos of the item (if damaged or defective)
We will provide instructions on how and where to send your return.
Do not send items back without contacting us first, as they may not be accepted.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Shipping fees are non-refundable.
- If you receive a refund, the original shipping cost may be deducted from your refund.
We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.
4. Damaged, Defective, or Wrong Items
Please inspect your order upon arrival.
If the item is defective, damaged, or you received the wrong product, contact us within 24 hours of delivery with photos. We will replace the item or issue a refund at no additional cost.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company — it may take time before your refund is officially posted
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at support@bewelz.com
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@bewelz.com
8. Cancellations
Orders can be cancelled within 24 hours of purchase. After this time, your order may already be processed or shipped and cannot be cancelled.
9. Non-Returnable Situations
We do not offer refunds or replacements for:
- Incorrect address provided by the customer
- Delays caused by shipping carriers
- Items marked as delivered but not received (please contact the carrier)
10. Contact Us
For any return or refund questions, contact:
Email support@bewelz.com
Business Name: Bewelz